Join Us(Disability-Friendly)
About Us
We are a dynamic e-commerce company dedicated to fostering inclusivity and diversity in the workplace. We believe in providing equal opportunities for all and creating an environment where everyone can thrive.
Our commitment is to build an inclusive and supportive work culture where diversity is celebrated, and every individual is given the opportunity to excel. We are currently seeking candidates with disabilities for the following positions:
Customer Support Specialist
Location: Remote (Flexible Work Arrangement)
Employment Type: Full-time / Part-time
Job Description
We are looking for a compassionate and solutions-oriented Customer Support Specialist to join our team. As the first point of contact for our customers, you will be responsible for providing timely, professional assistance to resolve inquiries, address concerns, and ensure an exceptional customer experience.
Key Responsibilities
- Respond to customer inquiries via email, chat, or social media platforms.
- Provide accurate and up-to-date information regarding products, orders, and company policies.
- Professionally handle customer complaints and offer effective solutions.
- Maintain detailed records of customer interactions.
- Collaborate with other teams to resolve complex issues and ensure customer satisfaction.
Requirements
- Strong communication and problem-solving skills.
- Patience, empathy, and a customer-first attitude.
- Familiarity with customer support software is a plus (training provided).
- Ability to multitask and work independently in a fast-paced environment.
What We Offer
- Remote work flexibility.
- Supportive and inclusive work environment.
- Training and professional development opportunities.
- Competitive salary and benefits based on experience.
Social Media Marketing Specialist
Location: Remote (Flexible Work Arrangement)
Employment Type: Full-time / Part-time
Job Description
We are seeking a creative and results-driven Social Media Marketing Specialist to join our team. In this role, you will be responsible for managing and growing our presence on platforms such as Facebook, TikTok, Instagram, and Twitter. You will collaborate closely with the marketing team to create engaging content that aligns with our brand and marketing objectives.
Key Responsibilities
- Develop and implement social media strategies to achieve marketing goals.
- Create and schedule engaging content, including text posts, images, and videos.
- Stay on top of trends and adjust campaigns to maximize reach and engagement.
- Respond to comments and messages to foster relationships within our community.
- Analyze social media performance and prepare reports to optimize future campaigns.
Requirements
- Familiarity with Facebook, TikTok, Instagram, and Twitter.
- Strong creativity and communication skills.
- Experience with social media tools or platforms is an advantage (training provided).
- Proactive, self-motivated, and able to work independently.
What We Offer
- Flexible working hours and remote work options.
- Competitive salary based on experience.
- Opportunities for career growth and skill development.
How to Apply
We encourage candidates with disabilities to apply. Please send your resume and a brief cover letter highlighting your experience and interest in the role to service@xfondir.com. Kindly specify the position you are applying for in the subject line. We look forward to hearing from you!